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    Quantitative & Qualitative Research

    Face-to-face surveys, focus groups, and structured data collection.

    Mystery Shopper Audits

    Evaluation of service standards, customer experience, and operational compliance.

    Usage & Attitudes (U&A)

    In-depth analysis of consumer behavior, brand perception, and market habits.

    Municipal Satisfaction Index (ISM)

    Standardized measurement tools to evaluate public management and service perception.

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